Deliveries

Delivery Service

We deliver only to the UK, the Channel Islands and the Isle of Man.

For Equine products our normal delivery service will be either:

Royal Mail First Class. For weights up to 2kg. Please allow up to 3 working days for delivery.

 

Parcel Courier. For weights over 2kg. Please allow up to 3 working days for delivery.

Returns Policy

If you wish to return an item for any reason please call or email us and we will advise you further. Equine items ordered in error may be exchanged for the correct product providing they are returned unopened. Further payment may be required to cover differences in cost. All refunds will be credited to the card from which payment was made. Please include a covering letter with your return stating your name, address and reason for the return. Dog wash sinks are made to order and are not refundable.

Returns address:

HerdLeader

March Laboratories Ltd

Goring Heath
Reading UK
RG8 7SD

Email: shop@herdleader.com
Tel: 001189842871

Cancellation

Equine orders may be cancelled up to fourteen days after delivery. It is an express condition that the product must be returned to us unused, unopened and with the original documentation (as sent with each parcel and/or package). We reserve the right not to refund postage charges at our discretion. You must provide written confirmation of your order number and an explanation for the reason for cancellation.